Privacy Policy

Last Updated: May 27, 2025

Fusion Systems LLC ("Fusion AI," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our websites, applications, and services ("Service"). Capitalized terms used but not defined in this Privacy Policy have the meanings given in our Terms of Service.

By accessing or using the Service, you agree to this Privacy Policy. If you do not agree, do not use our Service.

1. Scope

This Privacy Policy applies to:

  • The Fusion AI website and all subdomains;
  • Applications or tools with links to this Privacy Policy;
  • All user interactions involving our Service.

We may update this policy. Material changes will be notified by email or dashboard alert. Please review it regularly.

2. Information We Collect

We collect personal data in the following categories:

2.1 Information You Provide Directly:

  • Account registration: name, email, authentication credentials.
  • Billing data: purchase history, payment method (via Stripe or BTCPay).
  • Messages and inputs sent to our chat interface.
  • Support requests, feedback, and other communications.

2.2 Information Collected Automatically:

  • IP address, device type, OS, browser version.
  • Usage logs: model usage, tokens, latency, cost, fallback reason.
  • Session analytics (e.g., via PostHog, Google Analytics).
  • Cookies (see section below).

2.3 Cookies and Tracking:

We use cookies and web beacons to:

  • Enable core platform functionality;
  • Personalize your experience;
  • Monitor performance and errors;
  • Track user behavior anonymously for analytics.

You can adjust cookie preferences in your browser settings. Blocking cookies may impair functionality.

3. How We Use Your Data

We use your data to:

  • Operate and maintain the Service;
  • Process payments and track usage;
  • Provide customer support;
  • Send system alerts and service-related emails;
  • Improve Service quality, reliability, and features;
  • Comply with legal obligations;
  • Enforce Terms of Service and prevent fraud.

If you opt in, we may also use your anonymized inputs/outputs for debugging and service improvement.

4. Sharing of Personal Data

We share your data only when necessary:

  • Service providers (e.g., Stripe, BTCPay, analytics tools);
  • Affiliates and internal use across Fusion AI systems;
  • Legal authorities if required by law or to prevent harm;
  • During business transfers (e.g., acquisition);
  • With consent for additional use cases.

We do not sell your data.

5. User Rights and Controls

Depending on your jurisdiction, you may have the right to:

  • Access or correct your personal data;
  • Request deletion of your account and associated data;
  • Opt out of marketing emails;
  • Withdraw consent where applicable.

You can manage most of these settings through your Fusion AI account dashboard or by emailing [email protected].

6. Data Security

Fusion AI implements industry-standard protections:

  • Encrypted data storage;
  • Access controls and role-based permissioning;
  • TLS for data transmission;
  • Regular audits and monitoring.

Despite safeguards, no system is 100% secure. You are responsible for maintaining the confidentiality of your password and account credentials.

7. Data Retention

We retain your data only as long as necessary:

  • For active use and billing;
  • For legal compliance and dispute resolution;
  • To improve performance or security (anonymized where possible).

Inactive accounts and logs may be purged after 12 months.

8. International Data Transfers

Fusion AI is based in the U.S. Your data may be transferred to or stored in countries outside your jurisdiction, including the United States. We use standard contractual clauses and other safeguards where required by law.

9. Children

Fusion AI is not intended for users under 13. We do not knowingly collect data from minors. If you are a parent or guardian and believe we have collected information from a child, contact us immediately.

10. Contact

If you have questions or requests regarding this Privacy Policy, please contact:

[email protected]

Fusion Systems LLC

Wilmington, Delaware